Shipping Policy 🚚

1. Processing Time

  • All orders will be processed within 1-3 business days after purchase (excluding weekends and holidays).
  • If items are out of stock or delayed due to special circumstances (e.g., holiday peaks), we will notify you via email with an updated estimated shipping timeline.

2. Shipping Methods & Costs

  • We offer the following shipping options (customize based on your business):
  • Standard Shipping: Free (or specify cost)
  • Expedited Shipping: $15 (2-3 business days)
  • International Shipping: Costs calculated based on destination and weight (specify if duties/taxes are included).
  • Actual shipping fees will be calculated automatically at checkout.

3. Delivery Time

  • Domestic Orders: 4-7 business days (varies by Air).
  • International Orders: 8-21 business days (subject to customs delays).
  • A tracking number will be emailed to you once your order ships.

4. Shipping Issues

  • If your package is lost or damaged, please contact customer support within 48 hours of delivery and provide evidence (e.g., photos, tracking details).
  • We will reship the item or issue a refund (based on your preference) after verification.

Refund & Return Policy 🔄

1. Eligibility

  • Returns must meet the following criteria:
  • Items are unused, undamaged, and in original packaging with tags attached.
  • Return requests must be submitted within 30 days of delivery (adjust based on your policy).
  • Provide the order number and proof of purchase.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Customized products (e.g., engraved items, special sizes).
  • Personal hygiene products (e.g., underwear, skincare).
  • Clearance items (marked “Final Sale”).

3. Return Process

  • Step 1: Email [sales@hqhosiery.site] to request a Return Merchandise Authorization (RMA).
  • Step 2: Ship the item to the provided address (specify if return shipping is customer or merchant-paid).
  • Step 3: Refunds will be processed within 5-12 business days after receiving and inspecting the item.

4. Refund Method

  • Refunds will be issued to the original payment method (credit card/PayPal, etc.). Processing times depend on your bank.
  • For exchanges, we will cover the cost of reshipping.

5. Exchanges

  • To exchange for a different size/color, note your preference in the return request. We will prioritize processing if inventory is available.

Contact Us 📩

Questions about our policies? Reach out at:

  • Email: sales@hqhosiery.site
  • Phone: +86 (134) 8651-7055 (customize as needed)
  • Hours: Monday–Friday, 9:00 AM – 5:00 PM (time zone).

Last Updated: 2023-10-01

Notes:

  1. Adjust terms based on local laws (e.g., EU requires 14-day returns for online purchases).
  2. Clarify if international return duties or shipping costs are covered.
  3. Consult a legal advisor to ensure compliance.

Hope this helps! 😊